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Business Communication : Concepts, Cases, and Applications

Business Communication : Concepts, Cases, and Applications

          
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The book aims at preparing students for effective communication at the workplace by focusing on how to communicate in business situations - how to recognize the techniques that help in communicating a message accurately, how to handle intercultural situations that require thoughtful communication, how to use appropriate words and an effective tone for writing effectively and so on. In a nutshell, the fourth edition builds on the strengths of the first three editions and provides a more comprehensive coverage with rich illustrations, practical guidelines and a more reader-friendly design.Features1. 2 new chapters ?Theatre Technique for Effective Communication and Personality Development? and ?Communication for Effective Marketing? have been incorporated.2. 20 chapter-opening ?Communication at Work? vignettes that provide a snapshot of key issues have been addressed in each chapter.3. Over 150 examples and exhibits of everyday written business communication have been included in all the chapters.4. Over 20 case studies have been provided to help students analyze the various issues related to business communication.Table of ContentsPART I: COMMUNICATION SKILLSCH 1: Profile of an Effective CommunicatorCH 2: Theatre Technique for Effective Communication and Personality DevelopmentCH 3: Reading SkillsCH 4: Speaking SkillsCH 5: Conversation SkillsCH 6: Listening SkillsCH 7: Non-verbal SkillsCH 8: Writing SkillsPART II: BUSINESS COMMUNICATIONCH 9: Nature and Process of CommunicationCH 10: Organizational CommunicationCH 11: Cross-Cultural CommunicationCH 12: Business Letters, Memos and E-mailsCH 13: Social MediaCH 14: Business ReportsCH 15: Effective PresentationsCH 16: Business EtiquettePART III: STRUCTURED APPLICATIONSCH 17: Communication for Effective MarketingCH 18: Communication for Effective NegotiationsCH 19: Communication for Conflict ManagementCH 20: Communication for EmploymentCH 21: Written Analysis of CasesCH 22: Summer Project Report. About the Author (Late) Dr. P. D. Chaturvedi, former Professor of English and Head of the Department of Languages at Birla Institute of Technology and Science (BITS), Pilani had been an advisor to DAV Institute of Management, Faridabad, and Apeejay School of Management, Delhi.Dr. Mukesh Chaturvedi, Senior Consultant and Founder Partner, PDC Educational Services, has been with MDI Gurgaon; XLRI Jamshedpur; and BITS, Pilani.

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About the Book

Features

  • Helps students and teachers expand vocabulary and increase proficiency.
  • Covers spoken and written English.
  • Real-life examples show words in context.
  • Lively examples based on the Longman Lancaster Corpus and the spoken corpus.
  • Concise grammatical patterns and collocations.
  • Vocabulary moves up from a basic key word like "eat" to higher levels like "devour".
  • Example sentences from actual written and spoken sources.
Features
  • Thesaurus boxes help students expand their vocabulary
  • Thousands of collocations show students which words they need to learn as a phrase
  • 3000 Active Words with key information including grammar patterns, allow students to focus on the most important words to learn
  • Colour photos help students understand meanings more easily and make words more memorable
  • 24-page Longman Learner’s Handbook provides more information on subjects such as vocabulary building, collocations, phrasal verbs and writing
  • Clear definitions use only 2000 common words that students can easily understand
  • Full colour throughout
Features
  • Thesaurus boxes help students expand their vocabulary
  • Thousands of collocations show students which words they need to learn as a phrase
  • 3000 Active Words with key information including grammar patterns, allow students to focus on the most important words to learn
  • Colour photos help students understand meanings more easily and make words more memorable
  • 24-page Longman Learner’s Handbook provides more information on subjects such as vocabulary building, collocations, phrasal verbs and writing
  • Clear definitions use only 2000 common words that students can easily understand
  • Full colour throughout
Features
How does the Longman Essential Activator build vocabulary?
  • Students choose a word they already know – such as ‘better’.
  • They use the clear headings to find the right meaning.
  • They look at the different options – clear definitions and plenty of examples make choosing the right word easy.
  • Grammar and common error information help students use the new word correctly.
Features
  • You and your students will find it easy to understand complex business terms because all definitions are written using just 2000 common words, making even the most difficult business jargon clear and easy to understand
  • Make sure you know the latest buzz-words – this fully revised edition is completely up-to-date
  • Students learn real-world business English with 18,000 example sentences which are taken from authentic business English sources such as the Financial ...
Features
  • Thesaurus boxes help students expand their vocabulary
  • Word Choice boxes explain the differences between commonly confused words, such as library and bookshop
  • Usage, grammar, spelling and pronunciation notes gives students all the information they need to avoid making common mistakes
  • 16-page picture dictionary and over 500 full colour pictures throughout the dictionary help students learn and remember key vocabulary
Features
  • Helps students with over 225,000 pronunciations in both British and American English using the International Phonetic Alphabet
  • Helps students with intonation by showing the stress patterns of thousands of compounds and idioms
  • User-friendly graphs show the preferred pronunciations of British and American speakers, based on extensive research by Professor Wells
Features
  • 230,000 words, phrases, and meanings
  • 165,000 corpus-based examples
  • Integrated Collocations Dictionary with over 65,000 collocations
  • Integrated Thesaurus with over 18,000 synonyms, antonyms, and related words
  • Register notes focus on the differences between spoken and written English
    Table of Contents:
    Preface
    PART 1 THEORY OF BUSINESS COMMUNICATION
    The Profile of an Effective Communicator—A Case Study
    1. Nature and Process of Communication
    2. Organizational Communication
    3. Intercultural Communication Skills
    PART 2 FORMS OF BUSINESS COMMUNICATION
    1. Oral Communication
    2. Conversation Skills
    3. Listening
    4. Non-verbal Communication
    5. Written Business Communication
    PART 3 TYPES OF WRITTEN BUSINESS COMMUNICATION
    1. Business Letters, Memos and E-mails
    2. Report Writing PART 4 APPLICATIONS OF BUSINESS COMMUNICATION
      1. Presentation Skills
      2. Negotiation Skills
      3. Business Etiquette
      4. CVs, Personal Interviews, and Group Discussions
      5. Writing a Summer Project Report
      6. Written Analysis of Cases

      Appendix 1: Grammar, Usage, and Style
      Appendix 2: The Research Process
      Appendix 3: Report Writing


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Product Details
  • ISBN-13: 9788131718728
  • Publisher: Pearson
  • Binding: Paperback
  • No of Pages: 352
  • ISBN-10: 8131718727
  • Publisher Date: 2011
  • Edition: 2

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