Customer Relations for Careers POD/NR
About the Book
Customer relations skills-or a lack of them-influencing hiring, in-house training, and compensation. The reason for this is simple: Customer relations can determine a company's success or failure. By completing this comprehensice workbook, your students will acquire the knowledge needed to improve their customer relations skills. To aid in student understanding, each chapter begins with performance objectives, contains frequent discussion questions and practice exercises, and concludes with review questions. In addition, to practice skills they have just learned, students are provided a variety of case studies requiring role playing.
Book Details
ISBN-13: 9780028000084
Publisher: McGraw-Hill Science/Engineering/Math
Publisher Imprint: McGraw-Hill Science/Engineering/Math
Height: 275 mm
No of Pages: 137
Series Title: English
Weight: 340 gr
ISBN-10: 0028000080
Publisher Date: 18 Mar 1991
Binding: Paperback
Language: English
Returnable: Y
Spine Width: 8 mm
Width: 216 mm
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