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Rick Durham and Lisa Hornaday each have over twenty-five years of experience facilitating teams. They are students and teachers of leadership, teamwork, and what makes organizations tick. This book explores their favorite facilitation tips, tactics, and strategies. Can you become a skilled facilitator? Can teams become creative problem-solvers? How can we reduce team conflicts? Why are successful team meetings important? How can you help a team create a meaningful vision and mission statement? How do you write recommendations for improvement? Why are performance measures important? How do we improve our processes? What tools help us identify problems? NEVER WALK AWAY FROM ANOTHER SENSITIVE, DIFFICULT, OR IMPORTANT ISSUE!About the Author: Rick Durham and Lisa Hornaday are consultants, speakers, and authors. They facilitate leadership development, teamwork, and business process improvement with Fortune 500 companies, midsize and small organizations, educational institutions, and all levels of government. They have more than 25 years of experience partnering with executives, managers, and teams. Rick and Lisa have served as talent development and business process improvement leaders for several large organizations. Rick has a Master's degree in Industrial/ Organizational Psychology from the University of Tennessee at Chattanooga. Lisa has a Master's degree in Management, Human Relationship, and Organizational Behavior from the University of Phoenix.
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