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Knowledge Services Management

Knowledge Services Management


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About the Book

Defining Competitive Advantage in Knowledge Services.- Understanding the Logic of Knowledge Service Sustainability: Customer Alliances.- Building Advantage: Managing Customer Alliances by Professional Distance.- Building Knowledge Advantage: Internal Market Imperatives.- Building Advantage: Management by Mistrust in Controlling Empowered Proventure Workers.- Building Advantage: Designing the Right Structure for Knowledge Services.- The Internal Promotion of Ideas.- Conclusion.- References.- Index.-


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Product Details
  • ISBN-13: 9781461424543
  • Publisher: Springer
  • Publisher Imprint: Springer
  • Edition: 2009 ed.
  • Language: English
  • Returnable: N
  • Spine Width: 11 mm
  • Width: 156 mm
  • ISBN-10: 1461424542
  • Publisher Date: 25 Feb 2012
  • Binding: Paperback
  • Height: 234 mm
  • No of Pages: 189
  • Series Title: Service Science: Research and Innovations in the Service Eco
  • Weight: 290 gr


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