Completely revised and expanded to reflect the rapidly changing sphere of information services, this comprehensive introduction to the management of libraries builds the basic skills good library managers must exercise. The authors offer an authoritative approach on the fundamental concepts of management while recognizing the diverse needs of different operating environments. Drawing from examples of successful leadership techniques from a variety of services - archives, information brokers, libraries, records managements and more, this book demonstrates the most effective ways to plan, delegate, make decisions, communicate, and lead a team. Equal emphasis is placed on personal, fiscal, and technological issues, as well as a look at what the future may hold for incoming managers. Readership: LIS educators, new and experienced librarians in management positions, students, and anyone wishing to acquire a sound knowledge of both the theory and practice of management within the changing information workforce.

Table of Contents:
PART I: MANAGERIAL ENVIRONMENT1. Introduction What is management? What do managers do? Organizational skill sets Your future as a manager Key points to remember 2. Operating environment Formal organizations Non-profit organizations Environment and the organization Environmental scanning Forecasting the environment Anti-environmental views Organizational culture People-friendly organizations Key points to remember 3. Legal issues and library management Establishing a library Libraries, users, safety and the law Tort law and liability Malpractice and librarians Library services and the law User privacy Contracts and licences Copyright Documentation Key points to remember PART II: MANAGERIAL SKILL SETS4. The planning process The nature of planning Types of plans Scenario planning Project management Who should plan? Value of planning Key points to remember 5. Power, accountability and responsibility Power Influence Authority Accountability Governance Responsibility Status The visible and invisible organization Key points to remember 6. Delegating Trust and delegation Creating a structure or restructuring Delegation options Teams Committees Span of control Centralization/decentralization Learning organizations Key points to remember 7. Decision making Decision-making environment Types of decisions Styles of decision making Rational decision making Problem solving and rational decision making Types of solutions Decisions and accountability Individual and group decision-making processes Decision aids Key points to remember 8. Communicating Picking the right channel for your message Communication process Organizational barriers to communication Generational communication preferences Communication needs Principles of effective organizational communication Written and oral communications Listening Other issues in communication Channels, direction, and legitimacy of communication Key points to remember 9. Changing and innovating Nature of change Change process models Resistance to change Implementing change Stress and the organization Innovation and libraries Innovation techniques Key points to remember 10. Assessment, quality control and operations Assessment and accountability? Why analyze performance? What is quality? Assessment tools User data collecting methods Key points to remember 11. Marketing and advocacy Why market libraries? What is marketing? Marketing process Internal marketing Marketing audit Branding Promotion Public relations Advocacy Key points to remember PART III: MANAGING PEOPLE12. Motivating Performance and motivation Motivation and behaviour Content theories Process theories Reinforcement theories Motivating teams Public service motivation Key points to remember 13. Leading What is leadership? Approaches to leadership Functions of leadership Developing leadership skills Emotional intelligence One-to-one learning Do gender differences matter in leadership? E-leadership Key points to remember 14. Building teams Value of teams What are teams? Before you start team building Creating and maintaining teams Team-based libraries Key points to remember 15. Addressing diversity Defining diversity How do you view cultural diversity? Managerial responsibility Individual responsibility Role of professional associations Planning for diversity Library governance and diversity Staffing issues Providing service to a diverse community Collections and cultural diversity Key points to remember 16. Staffing Legal concerns in human resource management Determining staff needs Staffing process Recruitment The new employee Developing and retaining staff Performance appraisal Corrective action Progressive discipline Grievances Unions and merit systems Volunteers Key points to remember PART IV: MANAGING THINGS17. Managing money Budget as a control device Budget cycle Budget preparation Defending the request Budget types Budget formats Fund accounting Audits and auditors Budget reports Income generation Key points to remember 18. Managing technology Technology's role in library operations Staff background and training Technology planning Controlling technology costs Technology issues and libraries Cloud computing Social media Collaboration Key points to remember 19. Managing and planning physical facilities Library as place Managing the facility Emergency and disaster management Sustainability Planning for new space Moving to a new location Key points to remember PART V: MANAGING YOURSELF AND YOUR CAREER20. Ethics Why ethics matter Standards, values and codes ALA's code of ethics Key points to remember 21. Planning your career Career-planning process Marketing yourself Flexible ways of working Career breaks The work/life debate Factors that contribute to success