Quality Is Personal POD/NR
About the Book
In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that personal quality checklists - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of TQM. Drawing on two years of research at AT&T, the authors demonstrate how these systematic self-appraisals lead to improvement in personal job effectiveness, and help employees better serve internal and external customers. Monitoring performance improvement with checklists, they show, is an important contribution in the successful transformation of an organization into a Total Quality Management company.
Book Details
ISBN-13: 9780029266250
Publisher: Free Press
Publisher Imprint: Free Press
Depth: 15
Language: English
Returnable: Y
Spine Width: 15 mm
Weight: 272 gr
ISBN-10: 0029266254
Publisher Date: 28 Jun 1993
Binding: Paperback
Height: 229 mm
No of Pages: 176
Series Title: English
Sub Title: A Foundation for Total Quality Management
Width: 152 mm
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