Ann McIver McHoesAnn McIver McHoes is the author six editions of the bestselling textbook Understanding Operating Systems, which has been translated into five languages, adopted at colleges and universities on six continents, and has received both award of excellence from the Text and Academic Authors Association. Currently, she's an instructor at Duquesne University. Joli Ballew, MCSE, MCTS, MCDST, Microsoft MVP, is a technical author, a technology trainer, and website manager. She's bestselling author of bestselling author of Degunking Windows 7; iPad 2 QuickSteps; How to Do Everything: iPad 2; How to Do Everything: BlackBerry Storm2; How to Do Everything: Netbook; and CNET Do-It-Yourself Mac Projects. Read More Read Less