Ann ShafferMs. Ann Shaffer is the author of NEW PERSPECTIVES ON MICROSOFT WORD 365 and has contributed to many other Cengage publications. She has more than 30 years of experience as a developmental editor and co-author of books, journal articles and multimediain a variety of fields, including computer science, mathematics, history, engineering and social sciences. She holds a master's degree in English from the University of Wisconsin-Madison. Read More Read Less