Ann ShafferMs. Ann Shaffer is the author of NEW PERSPECTIVES ON MICROSOFT® WORD 365 and has contributed to many other Cengage publications. She has more than 30 years of experience as a developmental editor and co-author of books, journal articles and multimedi in a variety of fields, including computer science, mathematics, history, engineering and social sciences. She holds a master’s degree in English from the University of Wisconsin-Madison. Read More Read Less