Barbara BurkeBarbara Burke is an internationally known consultant, speaker, and author specializing in the "people side" of customer service management. At the core of her philosophy is the belief that exceptional customer service is only possible when the empoyees providing the service feel valued and engaged. In the last 25 years, thousands of front-line employees and their leaders have benefited from her innovative training programs. Her clients include Honeywell, Progress Energy,Alltel, Microsoft, Estée Lauder, Target Corporation, Portland General Electric, the State of Minnesota, the State of Pennsylvania, Procter & Gamble, Cox Communications, Vertex, Time-Warner, and Austin Energy. Read More Read Less