Ben KlaiberBen Klaiber is Founder and Principal Workflow & Experience Architect at MMWB Inc., where he has spent twenty years helping organizations identify what's actually broken versus what people say is broken.He's walked into startups burning cash on tools hat don't talk to each other, mid-market firms drowning in their own data, and enterprises where everyone knew the dashboard was lying but nobody knew how to fix it. In every situation, he found that the lessons from Steve Jobs weren't just relevant, they lit the path to the solution.Making Things Better extracts those lessons from documented history and translates them into frameworks that work regardless of your industry, scale, or context. Ben has helped companies recover lost revenue by eliminating operational friction, broken tooling, and system incoherence. These are the same patterns that nearly destroyed Apple in the 1990s.Based in Ohio, Ben is available for speaking engagements, podcast interviews, and consulting work. Read More Read Less