Carol SilvisCarol Silvis is the author of 101 Ways to Connect with Customers, Chiefs, and Co-Workers, Job Hunting After 50, 101 Ways to Make Yourself Indispensable at Work, and college textbooks 100% Externship Success and General Office Procedures. Other publictions include "Time Management and Organization for Writers" (2012 Writers Market), a dozen creative non-fiction stories and inspirational pieces published in national magazines, and over 40 articles published in various newsletters. Ms. Silvis has a master's degree in education and has trained adults in how to get a job, keep and enjoy it, and advance on the job. She teaches part time at Penn State's New Kensington campus and leads workshops and seminars for schools, businesses, professional organizations, and libraries on job hunting, resume preparation, customer service, stress management, telephone techniques, human relations/teamwork, communication, writing, and time management/organization. She is the president of Pennwriters, a 400+- member writing group. She won the 2008 Meritorious Service Award, was past VP and Authors' Advocate, and was the 2005 and 2007 Conference Coordinator. Read More Read Less