Chad HorenfeldtChad Horenfeldt is a seasoned customer success executive with over two decades of experience in SaaS. Chad held key positions at companies such as Meta (Kustomer), Updater, Bluecore, Influitive, and Oracle (Eloqua), where he honed his expertise in cutomer success and customer experience strategies. Chad has been part of an IPO while at Eloqua and of two major acquisitions, one by Oracle and a second by Meta. Beyond his professional endeavors, Chad has received numerous industry awards, including being a 3X Top 25 Customer Success Influencer. He is a recognized thought leader, frequently sharing insights on customer success through various industry publications and speaking engagements. Among his many contributions, Chad authored a section on customer advocacy in the book The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers-While Driving Growth for Your Company. Chad graduated from Western University with a Master of Arts in history and completed a postgraduate diploma in applied information technology. He is originally from Toronto, Ontario, but now lives in Northern New Jersey with his wife, three children, and dog, Timbit. Read More Read Less