Charles BoydCHARLES BOYD is an Associate Professor of Management at Southwest Missouri State University. He served as an administrative officer in the Strategic Air Command and the Tactical Air Command of the United States Air Force. Boyd co-authored EmployeeComplaint Handling: Tested Techniques for Human Resource Managers (Quorum, 1990). His articles appear in such journals as The Journal of Business Ethics, Handbook of Business Strategy Yearbook 1985/1986, and Simulation and Games. Read More Read Less