Charles GloverCharles Glover, MS, is the Senior Director of Professional Development Products at the Society for Human Resource Management (SHRM), where he leads product development, research, and delivery of SHRM-CP and SHRM-SCP Certificaions & Assessments, Learning & Education, and Management/Leadership product offerings. He holds a Master of Science Degree in Industrial/Organizational Psychology and has been a devoted Certification/Licensure professional for over 10 years. He is also a passionate researcher, analyzing customer and performance metrics, defining a holistic product ecosystem to strengthen the combined professional product organization to deliver innovative, quality, and valuable offerings, education, and experiences to the global HR profession. Read More Read Less