Derek OsbornDerek is an international business coach and postal expert who has co-edited and edited 6 previous books of thought leadership on developments in the postal sector. He regularly organises and facilitates international forums, workshops and seminars or the postal sector around the world to share and build knowledge, benchmark good practice and explore new developments. He has nearly 40 years of direct experience in the postal industry, originally with Royal Mail and subsequently with many postal operators, suppliers and other stakeholders in the sector. The aim of this book is to stimulate thought and informed discussion about the future of the postal industry. Read More Read Less