E Jason WilliamsThe author spent over 30 of the 40 years on the job as a member of IT. Throughout my entire profession face to face communication was the only way to determine what needs had to be addressed. The most important client was right in front of me and tite meant nothing. A solution as quick as possible was the priority. During my thirty plus years in IT, I interfaced with every IT department that existed. I learned its strengths and weaknesses. Read More Read Less