Emmanuel FragnièreEmmanuel Fragnière , CIA (Certified Internal Auditor), is a professor of service science at the University of Applied Sciences of Western Switzerland – HEG Valais. His research focuses on the development of risk management models for decision-makers n the service sector. He has published several papers in academic journals, including Environmental Modelling and Assessment, Interfaces, Management Science and Service Science. He is the co-author (with George Sullivan) of the book Risk Management: Safeguarding Company Assets (Fifty-Minute Crisp Series, November 2006). Read More Read Less