Gemmy AllenGemmy S. Allen holds a Bachelor of Business Administration degree from the University of Texas at Arlington and a Master of Business Administration degree from the University of North Texas. She has also completed all but the dissertation for a doctoate from UNT. Her awards include being named Outstanding Mountain View College Faculty Member andreceiving the Golden Oak Award, Oak Cliff Chamber of Commerce; the National Institute for Staff and Organizational Development (NISOD) Excellence in Teaching Award; and the award for Mountain View College Innovator of the Year. She has served as a member of Microsoft Mentors, the Microsoft/Compaq College Advisory Council, and the St. Philip's College Model Electronic Commerce Curriculum Advisory Committee. She is the founding teacher of the Virtual College of Texas-"Internet Teachers at Every College." Known for her progressive use of social media in the classroom, Ms. Allen maintains a blog called "Management Minutes" (www.gemmyallen.com), tweets about management on Twitter @MgtMin, and regularly posts to her Facebook page at ww.facebook.com/ManagementText. In addition to Management: Meeting and Exceeding Customer Expectations, she has co-authored several discipline-specifi c, Internet-related books and has developed several online classes. Ms. Allen has made numerous presentations to industry and has led workshops in the United States, Australia, and Mexico. Read More Read Less