Gillian JackGillian Jack is the Head of Student Services at the University of Glamorgan (UK), with responsibility for the strategic development and implementation of support to some 18,000 students. Her research interest is in knowledge management and the develoment of frameworks to assess an organisations readiness to engage with the concept. Her interest in knowledge management is both at the conceptual side and at the implementation side. As a professional manger with responsibility for managing important resources and liaising at the highest level, she is very interested in the practical implications of knowledge management and in finding useful and sensible ways for organisations to engage with it. She is an associate editor of OR Insight with special responsibility for change management. She has written and presented conference papers at regional and international conferences and contributes to the "Learning Community" in South Wales. More recent interests include e-mentoring and e-student support. Read More Read Less