J D Heather R YoungerHeather R. Younger, J.D. is the founder and CEO of Customer Fanatix. Her organization's mission is to inspire and train leaders to put their culture and employees first. This includes leadership development training, coaching and facilitation, employe focus group moderation, and consulting organizations on strategies to improve employee engagement. Heather is an active member of the organizational development community. She is a member of the Society for Human Resources Management, a DISC certified trainer and coach, a contributing author for Talent Economy's Talent Influencer Network, and has a law degree from the University of Colorado at Boulder School of Law. Heather is member of the Society for Human Resources Management, a DISC certified trainer, a contributing author for Talent Economy's Talent Influencer Network and mom to four talented children. Read More Read Less