James D FeldmanJames D. Feldman provides plain talk for smart people. He is provocative, controversial, and outside conventional wisdom, and he offers uncommon common-sense explanations for complex issues. James moves past pop management rhetoric to focus on the cetral truths that lead to success. He not only provides practical information you can apply immediately, James also believes his job isn't complete unless his readers are challenged to take specific action. An advisor, coach, and consultant to AT&T, Toyota, MGM Resort and Casino, Hyatt Hotels and Resorts, BASF-and many other Fortune 500 companies-James balances innovative solutions with objectivity and detachment. As one of marketing's most thought-provoking speakers, James thinks "inside the box" to determine the core issues of ineffective Customer Service and return policies. James holds every certification his industry offers and is a visiting professor of Innovation and Tourism Hospitality at Roosevelt University. He is the author of over a dozen books (seven on Customer Service), as well as hundreds of articles and speeches. James is also a serial entrepreneur who owns several businesses that provide ongoing insights into Customer Service, problem solving, team building, and leadership. Read More Read Less