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James L. Heskett

James L. HeskettJames L. Heskett teaches at the Harvard Business School and is the coauthor of Service Breakthroughs. 

20 results found
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1.
The Service Profit Chain44 % NR
The Service Profit Chain
By: Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett
Publisher: Simon & Schuster
No Review Yet
₹3,965
₹2,220
Binding:
Hardback
Release:
03 Jun 1997
Language:
English
International Edition
Ships within 18-20 Days Explain..
Free Shipping in India and low cost Worldwide.
2.
The Value Profit Chain12 % POD/NR
The Value Profit Chain
By: Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett
Publisher: Simon & Schuster
2.0 (1)
₹2,262
₹1,991
Binding:
Paperback
Release:
23 Aug 2014
Language:
English
International Edition
Ships within 16-18 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
3.
Management von Dienstleistungsunternehmen36 %
Management von Dienstleistungsunternehmen
By: James L. Heskett
Publisher: Gabler
No Review Yet
₹5,628
₹3,602
Binding:
Paperback
Release:
02 Jul 2012
Language:
German
Available
Ships within 22-24 Days Explain..
4.
Service Breakthroughs13 % POD/NR
Service Breakthroughs
By: James L. Heskett
Publisher: Simon & Schuster
No Review Yet
₹1,987
₹1,729
Binding:
Paperback
Release:
12 Sep 2007
Language:
English
International Edition
Ships within 16-18 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
5.
What Great Service Leaders Know and Do2 % POD/NR
What Great Service Leaders Know and Do
By: James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger
Publisher: Readhowyouwant
No Review Yet
₹4,887
₹4,789
Binding:
Paperback
Release:
01 Sep 2015
Language:
English
International Edition
Ships within 16-18 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
6.
The Ownership Quotient32 %
The Ownership Quotient
By: Joe Wheeler, W. Earl Sasser, James L. Heskett
Publisher: Harvard Business Review Press
No Review Yet
₹1,799
₹1,223
Binding:
Hardback
Release:
11 Nov 2008
Language:
English
Out of Stock
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7.
Service Breakthroughs10 %
Service Breakthroughs
By: Earl W. Sasser, James L. Heskett, Et Al
Publisher: Simon & Schuster
No Review Yet
₹795
₹716
Binding:
Other book format
Release:
17 Sep 1990
Language:
English
Out of Stock
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8.
Win from Within
Win from Within
By: James L Heskett, Christopher Douyard
Publisher: Ascent Audio
No Review Yet
₹5,777
Binding:
CD-Audio
Release:
10 May 2022
Language:
English
Out of Stock
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9.
Win from Within
Win from Within
By: James L Heskett, Christopher Douyard
Publisher: Ascent Audio
No Review Yet
₹3,649
Binding:
CD-Audio
Release:
10 May 2022
Language:
English
Out of Stock
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10.
Win from Within
Win from Within
By: James L Heskett, Christopher Douyard
Publisher: Ascent Audio
No Review Yet
₹3,223
Binding:
CD-Audio
Release:
10 May 2022
Language:
English
Out of Stock
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11.
What Great Service Leaders Know and Do
What Great Service Leaders Know and Do
By: James L Heskett, Leonard A Schlesinger, W Earl Sasser
Publisher: Berrett-Koehler Publishers
No Review Yet
₹3,049
Binding:
Digital (delivered electronically)
Release:
01 Sep 2015
Language:
English
Out of Stock
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12.
What Great Service Leaders Know and Do
What Great Service Leaders Know and Do
By: James L Heskett, Leonard A Schlesinger, W Earl Sasser
Publisher: Berrett-Koehler Publishers
No Review Yet
₹3,049
Binding:
Digital (delivered electronically)
Release:
01 Sep 2015
Language:
English
Out of Stock
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13.
What Great Service Leaders Know and Do
What Great Service Leaders Know and Do
By: James L Heskett, Leonard A Schlesinger, W Earl Sasser
Publisher: Berrett-Koehler Publishers
No Review Yet
₹2,965
Binding:
Graphic Novel
Release:
01 Sep 2015
Out of Stock
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14.
Managing in the Service Economy32 %
Managing in the Service Economy
By: James L. Heskett
Publisher: Harvard Business Review Press
No Review Yet
₹1,395
₹949
Binding:
Hardback
Release:
01 May 1986
Language:
English
Out of Stock
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15.
The Service Management Course
The Service Management Course
By: Christopher W.L. Hart, W. Earl Sasser, James L. Heskett
Publisher: Simon & Schuster
No Review Yet
₹3,893
Binding:
Hardback
Release:
01 Jun 1991
Language:
English
Out of Stock
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16.
The Well Path Lib/E19 % NR
The Well Path Lib/E
By: James L Heskett, Jame Heskett, Karen Saltus
Publisher: HarperCollins
No Review Yet
₹3,799
₹3,091
Binding:
CD-Audio
Release:
08 Mar 2016
Language:
English
Out of Stock
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17.
The Well Path17 % NR
The Well Path
By: James L Heskett, Jame Heskett, Karen Saltus
Publisher: HarperCollins
No Review Yet
₹2,279
₹1,881
Binding:
CD-Audio
Release:
08 Mar 2016
Language:
English
Out of Stock
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18.
Management Von Dienstleistungsunternehmen18 % NR
Management Von Dienstleistungsunternehmen
By: James L Heskett
Publisher: Gabler Verlag
No Review Yet
₹4,239
₹3,476
Binding:
Hardback
Release:
01 Jan 1988
Language:
German
Out of Stock
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19.
What Great Service Leaders Know and DoNR
What Great Service Leaders Know and Do
By: James L Heskett, Leonard A Schlesinger, W Earl Sasser
Publisher: Readhowyouwant
No Review Yet
₹2,682
Binding:
Paperback
Release:
01 Sep 2015
Language:
English
Out of Stock
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20.
The Value Profit Chain31 % NR
The Value Profit Chain
By: Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett
Publisher: Simon & Schuster Ltd
No Review Yet
₹2,325
₹1,602
Binding:
Hardback
Release:
16 Jun 2003
Language:
English
Out of Stock
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