Janelle EstesJanelle Estes is UserTesting's chief insights officer and an expert research practitioner fascinated by human behavior and intrigued by data insight. She has over fifteen years of experience conducting large-scale customer research initiatives with bth B2C and B2B companies across a variety of industries to help them transform their customer, user, and brand experiences. Prior to UserTesting, she held UX research consulting roles at Nielsen Norman Group and Forrester Research. Read More Read Less