Jean PoitrasJean Poitras, PhD, is an associate professor of conflict management at HEC Montréal in Canada. He developed comprehensive knowledge of conflict management through his experience as a consultant and the conclusions of his research work. For more than 5 years now, Professor Poitras has been helping professionals develop their skills in negotiation and mediation. His research program focuses on the intervention strategies used in mediation and negotiation, as well as on the development of diagnostic tools to measure the levels of conflict in organizations. Professor Poitras has published numerous articles and books on mediation, negotiation and conflict management. He is a member of the editorial review boards of several publications: Conflict Resolution Quarterly, International Journal of Conflict Management, Negotiation and Conflict Management Research, Negotiation Journal. Read More Read Less