Jeff Toister

Jeff Toister is a customer service expert with more than 20 years of experience serving customers at the highest level. Today, Jeff is the President of Toister Performance Solutions, Inc., a consulting firm dedicated to helping companies imrove customer service. His clients range from Fortune 500 companies to small businesses like his local plumber. (Yes - plumbers CAN provide outstanding customer service!) His innovative solutions have helped clients improve customer satisfaction, sales, and efficiency.

He has also worked as a customer service manager, customer service trainer, and even a frontline employee over his career. While Jeff is skilled in many facets of customer service, he is best known for his highly interactive training programs and keynote presentations. He is a nationally recognized employee training expert and was one of the first recipients of the Certified Professional in Learning and Performance (CPLP) credential from the American Society for Training and Development.