Jim Dugan Jim Dugan is a Solutions Architect in Microsoft Healthcare and Benefits team in Microsoft Federal. Jim has been in the information technology field for over 25 years and with Microsoft for 14 of those years. Jim has contributed to many large scle projects for commercial, Federal and humanitarian efforts. Jim previously served as Technical Director of Microsoft’s Technology and Innovation Center in Reston, Virginia. Jim resides with his wife and three kids in Arlington Virginia. Jim can be found with other Business Intelligence community people at www.OfficeBIcentral.com. Read More Read Less