Joan PhaupJOAN PHAUP is an award-winning newspaper reporter turned human-interest columnist, technical writer, radio editorialist, and public relations executive. As public relations manager for assessment software provider Questionmark, she helped educationalinstitutions, businesses, and government agencies appreciate the potential of computerized and online testing. Joan now provides editorial services to businesses, magazines, nonfiction authors, and nonprofit organizations in the United States, Latin America, and Europe. Read More Read Less