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1.
Services Marketing: People, Technology, Strategy (Ninth Edition)37 %
Services Marketing: People, Technology, Strategy (Ninth Edition)
By: Jochen Wirtz, Christopher Lovelock, Jochen (Nus, S'pore) Wirtz, Christopher (.) Lovelock
Publisher: World Scientific Publishing Company
5.0 (3)
₹1,695
₹1,068
Binding:
Paperback
Release:
29 May 2021
Language:
English
Available
Ships within 2-4 Days Explain..
2.
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More HumanPOD/NR
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Ian Barkin, Pascal Bornet
Publisher: World Scientific Publishing Company
No Review Yet
₹2,397
Binding:
Paperback
Release:
22 Jan 2021
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
3.
Service Quality and Productivity ManagementPOD/NR
Service Quality and Productivity Management
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹948
Binding:
Paperback
Release:
06 Dec 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
4.
Designing Complaint Handling and Service Recovery StrategiesPOD/NR
Designing Complaint Handling and Service Recovery Strategies
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹946
Binding:
Paperback
Release:
21 Nov 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
5.
Services Marketing: People, Technology, Strategy (Ninth Edition)48 %
Services Marketing: People, Technology, Strategy (Ninth Edition)
By: Jochen Wirtz, Christopher Lovelock, Jochen (Nus, S'pore) Wirtz, Christopher (.) Lovelock
Publisher: World Scientific Publishing Company
No Review Yet
₹10,207
₹5,308
Binding:
Hardback
Release:
29 May 2021
Language:
English
Available
Ships within 1-2 Days Explain..
6.
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human32 %
Intelligent Automation: Welcome to the World of Hyperautomation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz, Ian Barkin, Pascal Bornet
Publisher: World Scientific Publishing Company
No Review Yet
₹4,152
₹2,823
Binding:
Hardback
Release:
22 Jan 2021
Language:
English
Available
Ships within 2-4 Days Explain..
7.
Balancing Capacity and Demand in Service Operations46 %
Balancing Capacity and Demand in Service Operations
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹861
₹465
Binding:
Paperback
Release:
31 Oct 2017
Language:
English
Available
Ships within 1-2 Days Explain..
8.
Winning in Service Markets: Success Through People, Technology and Strategy48 %
Winning in Service Markets: Success Through People, Technology and Strategy
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹4,239
₹2,204
Binding:
Paperback
Release:
16 Dec 2016
Language:
English
Available
Ships within 1-2 Days Explain..
9.
Building a World Class Service Organization (Assessment Tool)POD/NR
Building a World Class Service Organization (Assessment Tool)
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹935
Binding:
Paperback
Release:
31 Dec 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
10.
Positioning Services in Competitive MarketsPOD/NR
Positioning Services in Competitive Markets
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹941
Binding:
Paperback
Release:
27 Sep 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
11.
Developing Service Products and BrandsPOD/NR
Developing Service Products and Brands
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹942
Binding:
Paperback
Release:
30 Sep 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
12.
Designing Customer Service ProcessesPOD/NR
Designing Customer Service Processes
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹944
Binding:
Paperback
Release:
21 Oct 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
13.
Crafting the Service EnvironmentPOD/NR
Crafting the Service Environment
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹943
Binding:
Paperback
Release:
04 Nov 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
14.
Managing People for Service AdvantagePOD/NR
Managing People for Service Advantage
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹952
Binding:
Paperback
Release:
15 Nov 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
15.
Pricing Services and Revenue ManagementPOD/NR
Pricing Services and Revenue Management
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹945
Binding:
Paperback
Release:
07 Oct 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
16.
Understanding Service ConsumersPOD/NR
Understanding Service Consumers
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹942
Binding:
Paperback
Release:
17 Sep 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
17.
Service Marketing CommunicationsPOD/NR
Service Marketing Communications
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹949
Binding:
Paperback
Release:
14 Oct 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
18.
Managing Customer Relationships and Building LoyaltyPOD/NR
Managing Customer Relationships and Building Loyalty
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹947
Binding:
Paperback
Release:
18 Nov 2017
Language:
English
International Edition
Ships within 12-14 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
19.
Winning in Service Markets: Success Through People, Technology and Strategy3 % POD/NR
Winning in Service Markets: Success Through People, Technology and Strategy
By: Jochen Wirtz, Jochen (Nus, S'pore) Wirtz
Publisher: Ws Professional
No Review Yet
₹9,646
₹9,357
Binding:
Hardback
Release:
16 Dec 2016
Language:
English
International Edition
Ships within 14-16 Days Explain..
Free Shipping in India and low cost Worldwide.
Print On Demand
Print On Demand (POD) titles : are those which have been especially printed by the Publisher / Vendor partner only after an order for them has been received. They are also classified as Non-Returnable.
Non-Returnable titles : are those which have been classified as Non-Returnable under any circumstance by International Publishers / Vendor partners.
20.
Services Marketing: People, Technology, Strategy (Eighth Edition)45 % NR
Services Marketing: People, Technology, Strategy (Eighth Edition)
By: Christopher H Lovelock, Jochen Wirtz, Christopher H. Lovelock, Christopher Lovelock, Jochen (Nus, S'pore) Wirtz
Publisher: World Scientific Publishing Company
No Review Yet
₹5,300
₹2,915
Binding:
Paperback
Release:
11 Apr 2016
Language:
English
International Edition
Ships within 18-20 Days Explain..
Free Shipping in India and low cost Worldwide.
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