Jon LavelleJon Lavelle is a rising authority in the fields of influence, negotiation, psychology, human relationships, persuasion, thinking and behaviour.With an MBA from Warwick Business School, and 30 years of business experience working in the field of NeuroLinguisitic Programming (NLP) and Negotiation Skills for both sales and procurement / purchasing, Jon elegantly combines rigorous theory with practical application.Having facilitated groups and trained thousands of people across the world in business and life scenarios, Jon is well placed to know what works in practice, and what's a barmy old load of tosh!Jon has worked in a number of leading global organisations specialising in negotiation skills, management, leadership, communication skills and people-performance. He is an experienced facilitator and regular Key Note speaker at company functions and team-building events throughout Europe, the US and Asia.Jon has published books in the areas of Negotiation, Sales, Persuasion and Influence. His most successful books to date are 'Water Off a Duck"s Back' (how to deal with frustrating situations, awkward, exasperating or manipulative people), and '52 Real-Life Negotiation Cases'. Read More Read Less