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Joseph R Matthews

Joseph R MatthewsJoseph R. Matthews is a consultant specializing in strategic planning, assessment, evaluation of library services, customer service, use of performance measures, and the balanced scorecard. He was an instructor at the San Jose State University Schoolof Library and Information Science. He is author of The Customer-Focused Library, The Evaluation and Measurement of Library Services, Scorecards for Results, Strategic Planning and Management for Managers, and Measuring for Results, and the coauthor (with Peter Hernon) of Listening to the Customer, among other books. Read More Read Less

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7.
Managing with Data48 %
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₹11,375
₹5,915
Binding:
Paperback
Release:
30 Nov 2014
Language:
English
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8.
Measuring for Results41 %
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₹800
₹472
Binding:
Paperback
Release:
30 Nov 2003
Language:
English
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9.
Strategic Planning And Management For Library Managers
Publisher: Magnum Publishing
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₹6,298
Binding:
Hardcover
Release:
01-Jan-17
Language:
English
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13.
Adding Value to Libraries, Archives, and Museums2 % NR
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₹7,694
₹7,540
Binding:
Paperback
Release:
28 Mar 2016
Language:
English
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19.
Technology Planning42 %
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₹4,725
₹2,741
Binding:
Paperback
Release:
30 Nov 2004
Language:
English
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