Joseph RosalesJoseph Rosales is a business performance expert, speaker, consultant, coach and mentor to businesses world-wide. He works with companies to develop Leaders, Managers and High-Performance Teams. He has delivered his engaging and highly impactful talksto audiences in over 26 countries and is a frequent contributor on business podcasts and blog posts. As the CEO and founder of The Performance Group of Arizona, Joseph works with small businesses and entrepreneurial start-ups in industries ranging from hospitality, real estate, financial services, insurance, banking, automotive dealerships as well as other retail and business-to-business enterprises. Joseph is the author of a several books including; Customer Service is a Contact Sport(TM) which has helped set the gold standard for customer service and client engagement. His newest book and digital course titled; The Leader of YOU is loaded with leadership perspectives and strategies to help anyone become an even more effective leader of others, by becoming an even more effective leader of self. Read More Read Less