Justin M. BrantJustin M. Brant has over 15 years of IT industry experience. As an adolescent, he was mentored by his grandfather Edgar J. Reynolds, a retired Naval Oceans Systems Center (NOSC) Electronic Engineer, who trained him on systems such as Apple II, Macintsh Plus, and Windows 2.x. His grandfather's guidance led to a position at Datel Systems, where he began his career in the IT industry. Shortly thereafter, Justin and his brother Gregory created Blue Sun Design LLC, a consulting group focused on the Information Technology Infrastructure Library (ITIL) Framework, designed to support small to medium-sized business networks. He later joined the Biomedical Research Institute of America Institutional Review Board (BioMed IRB) as the Network Administrator, where he maintained the IT infrastructure consistent with FDA regulations for electronic records and patient confidentiality. Presently, Justin is the Technical Support Manager at Integrated Default Solutions (IDSolutions), where he manages a team of five help desk technicians supporting 1,300 enterprise users nationwide. His position is multifaceted, involving network support, strategy, design, transition, and operation. His primary responsibilities include refining processes and security measures through developing and maintaining the IDSolutions Standard Operating Procedure (SOP) manual. In addition, he is the in-house specialist for the ShoreTel PBX & ECC VoIP system. Read More Read Less