Karl AlbrechtDr. Karl Albrecht is an executive management consultant, coach, futurist, lecturer, and author of more than 20 books on professional achievement, organizational performance, and business strategy. He is listed as one of the Top 100 Thought Leaders inbusiness on the topic of leadership.He co-authored the classic best-selling book, "Service America: Doing Business in the New Economy," which is credited with launching the "customer revolution" in the US and internationally.The Mensa society presented him with its lifetime achievement award, for significant contributions by a member to the understanding of intelligence. Originally a physicist, and having served as a military intelligence officer and business executive, he now consults, lectures, and writes about whatever he thinks would be fun. Read More Read Less