Katharine C GiovanniKatharine Giovanni is an international concierge trainer/consultant who hid her intuitive gifts and flew under the radar for years. It was her secret super power. She is considered to be the original founder of the independent concierge industry by frming the first association for independent concierge. Katharine has been training and coaching concierge, front line staff, and entrepreneurs since 1998. Her clients rank among the most successful in the industry. An extremely proud breast cancer survivor, Katharine is a award-winning best-selling author of eleven (11) books including her newest book "The Forgiveness Matrix." Read More Read Less