Khai TranKhai has more than ten years of experience in networking documentation and works in Sunnyvale, California, as technical documentation manager for SonicWALL. He leads SonicWALL’s technical documentation teams, which has received numerous 5-star review in 2008 from the industry’s leading publications and reviewers. Khai was a lead author of Cisco IOS NetFlow Services Integrated Solutions Guide, and a contributing author to Cisco IOS Switching Services Configuration Guide. He has also authored enterprise and service provider network solution guides for Boeing Aerospace and Electronic Arts. He holds a B.A. degree in English Modern Literature from U.C. Santa Cruz, a certificate in Technical Communications, and a Teaching Credential from San Jose State University. Read More Read Less