Liane WillLiane Will has been working in the Active Global Support department at SAP AG since 1998. She gained her experience in the system operation of SAP solutions by supporting customers in solving problems and establishing best practices in system operatin. She manages a team that focuses on the implementation and optimization of the application lifecycle management based on SAP Solution Manager. Based on her extensive support experience, she's already the author of a number of books (published by SAP PRESS) on best practices in system administration. Before she joined SAP, Liane developed SAP support tools for databases. Read More Read Less