Marina BezuglovaMarina Bezuglova has an MBA and a PhD in Medicine, with more than 20 years of experience in market research and sociology. A recognized expert in Customer Experience (CX) and Employee Experience (EX), Marina brings over 20 years of senior management xperience at international companies (GfK and Ipsos).A published author and executive coach, Marina focuses on leadership, stress management, and fostering value-driven cultures. Marina frequently delivers master classes and lectures on emotional intelligence and empathy and the prevention of burnout. She is particularly interested in the topic of empathy and using the power of emotion in personal, professional life and leadership. Read More Read Less