Monique R WallaceMonique Wallace draws from real-life lessons, where empathy, resilience, and perseverance were part of daily life. Those early lessons laid the groundwork for a 23-year journey on the front lines of customer service, spanning busy retail stores, highvolume call centers, and every emotionally charged interaction in between. Monique understands the deep emotional toll of service work and the strength it takes to stay calm, kind, and composed under pressure.Throughout their career, they've never taken stress leave or burned out; not because it was easy, but because they developed practical, personal strategies for staying mentally strong and emotionally grounded. In Thriving in Customer Service Calm Mind, Strong Service Every Time, Monique shares those real-life lessons with honesty, compassion, and a touch of humor. This isn't therapy, it's heartfelt, relatable guidance from someone who's been there. Monique wrote this book to help fellow CSRs feel seen, supported, and empowered to protect their peace and thrive in their careers, no matter what the day throws at them. Read More Read Less