Pat WellingtonPat Wellington is an internationally recognised management consultant with over 20 years of experience. She has facilitated assignments in blue chip organisations such as Canon and Coca Cola, healthcare providers including the St. Martins ad Nuffield Hospitals, United Nations agencies in Rome and Geneva, and government bodies in the UK, the Gulf and South East Asia. She is also the author of Effective Customer Care, published by Kogan Page. Read More Read Less