Philip MoscosoPhilip Moscoso, PhD is Full Professor in the Department of Production, Technology & Operations Management at IESE Business School, where he holds the Eurest Chair of Excellence in Services and is academic director of several executive educatio programs. He teaches executives and provides advice to companies worldwide. He has published extensively in academic journals and the business press.
Alejandro Lago, PhD is Full Professor in the Department of Production, Technology & Operations Management at IESE Business School, where he also manages The Africa Initiative. His experience spans more than fifteen years as a consultant in operations.

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