Rebecca TolleyRebecca Tolley is a professor and librarian at East Tennessee State University. She coordinates the Sherrod Library's research consultation service. She speaks and publishes on topics such as organizational culture, customer service, and culivating empathy in library workers. She co-edited Generation X Librarian: Essays on Leadership, Technology, Pop Culture, Social Responsibility and Professional Identity (2011) and Mentoring in Librarianship: Essays on Working with Adults and Students to Further the Profession (2011). Her writing has appeared in anthologies, several library journals, and numerous reference works. Read More Read Less