Shirley LacyShirley Lacy is Managing Director of ConnectSphere and specialises in the application of service management best practices to deliver value from IT investments. She is the UK Principal Expert on the ISO working group for process assessment standards or software, systems and service management. In the past, Shirley has worked for a variety of public and private sector bodies including the BBC, Vodaphone, Glaxo, and Cap Gemini. Read More Read Less