William C HardyDr. William C. ("Chris") Hardy is the erstwhile principal analyst for quality measurement and analyses at WorldCom. He has a Ph.D. in mathematics and nearly 35 years' experience in operations analysis of communications and computer-based decison support systems gained in the course of: a 13-year career in analyses of military communications systems begun when he joined the Center for Naval Analyses in 1967; 2 1/2 years at Satellite Business Systems as Assistant Director for Systems Measurements; and more than 13 years at MCI/WorldCom, where his principal role was to serve as corporate "fair witness" for service quality, producing, where necessary, operationally meaningful, scientifically defensible analyses of the quality of WorldCom services and their relative position in the highly competitive telecommunciations marketplace. He holds 12 patents for telecommunications test technology and has 9 other active patent applications for innovations in test and analysis of commercial telecommunications services.

Dr. Hardy has authored a 1975 treatise for the U.S. Navy entitled "Operational Test and Evaluation for Communications Systems"; and QoS: Measurement and Evaluation of Telecommunications Service Quality, released in June 2001 by John Wiley and Sons. His column "Telecom Tips and Quality Quandaries" appearred regularly in QSDG Magazine, the official magazine of the Quality of Service Development Group of the ITU, while it was published, and he continues the discourse in the electronic version of the magazine. His other publications include three articles in academic journals, including two in the Proceedings of the Royal Society of Edinburgh, and a paper in GLOBECOM '85, entitled "Subjective Voice Quality Evaluation in a Satellite Communications Environment."

He is an honorary member of the Russian Academy of Science. Read More Read Less