ADVANCED PROJECT MANAGEMENT AUTHORITATIVE STRATEGIES FOR IMPLEMENTING PROJECT MANAGEMENT Senior managers at world-class corporations open their office doors to discuss case studies that demonstrate their thought processes and actual strategies that helped them lead their companies to excellence in project management in less than six years! Following the Project Management Institute’s Body of Knowledge (PMBOK®), industry leaders address: Project risk management Project portfolio management The Project Office Project management multinational cultures Integrated project teams and virtual project teams

Table of Contents:
Preface xv 1 The Growth of Project Management 1 1.0 Introduction 1 1.1 Understanding Project Management 1 1.2 Resistance to Change 4 1.3 Strategic Imperatives for Project Management 9 1.4 Project Management Life Cycle 13 1.5 Excellence in Project Management 16 1.6 Selection of Companies as Examples 18 Multiple Choice Questions 22 Discussion Questions 25 Crossword 27 2 Success, Maturity, And Excellence: Definitions 29 2.0 Introduction 29 2.1 Early Definitions of Success 29 2.2 Modern Definitions of Success 30 2.3 Project Management Maturity 34 2.4 Critical Success Factors in Project Management 42 2.5 Definition of Excellence 43 2.6 Best Practices in Project Management 46 2.7 A Structured Approach 46 2.8 Myths 56 Multiple Choice Questions 57 Discussion Questions 60 Crossword 61 3 The Driving Forces for Maturity 63 3.0 Introduction 63 3.1 Capital Projects 64 3.2 Customers’ Expectations 65 3.3 Competitiveness 73 3.4 Executive Managers’ Buy-In 75 3.5 New Product Development 79 3.6 Efficiency and Effectiveness 81 3.7 Company Survival 83 3.8 Other Driving Forces 88 Multiple Choice Questions 88 Discussion Questions 92 Crossword 93 4 Project Management Methodologies 95 4.0 Introduction 95 4.1 Examples of Methodology Development 96 4.2 Overcoming Development and Implementation Barriers 105 4.3 Critical Components 114 4.4 Benefits of a Standard Methodology 124 4.5 Implementing the Methodology 132 4.6 Project Management Tools 142 Multiple Choice Questions 147 Discussion Questions 150 Crossword 151 5 Strategic Planning for Excellence in Project Management 153 5.0 Introduction 153 5.1 Influence of Economic Conditions 153 5.2 What Is General Strategic Planning? 156 5.3 What Is Strategic Planning for Project Management? 157 5.4 Critical Success Factors for Strategic Planning 163 5.5 Identifying Strategic Resources 171 5.6 Strategic Selection of Projects 175 5.7 Horizontal Accounting 179 5.8 Continuous Improvement 181 5.9 Why Does Strategic Planning for Project Management Fail? 186 5.10 Strategic Planning in Action 188 5.11 Organizational Restructuring 191 5.12 Career Planning 192 5.13 The Project Management Maturity Model 193 5.14 How to Conduct a PM Maturity Assessment 197 Multiple Choice Questions 208 Discussion Questions 211 Crossword 213 6 The Maturity of Modern Project Management 215 6.0 Introduction 215 6.1 Classification of Changes 215 6.2 Classification of Companies 217 6.3 Recessionary Effects 219 6.4 Global Pressures 220 6.5 Concurrent Engineering 222 6.6 Project Objectives 224 6.7 Definition of Success 225 6.8 Velocity of Change 226 6.9 Management Style 227 6.10 Authority and Job Descriptions 228 6.11 Evaluation of Team Members 229 6.12 Accountability 230 6.13 Project Management Skills 231 6.14 Planning Hours/Dollars 234 6.15 Education and Training 235 6.16 Project Sponsorship 236 6.17 Project Failures 237 6.18 Maturity and Immaturity 238 Multiple Choice Questions 239 Discussion Questions 242 Crossword 243 7 Project Portfolio Management 245 7.0 Introduction 245 7.1 Involvement of Senior Management and Stakeholders 246 7.2 Project Selection Obstacles 248 7.3 Identification of Projects 249 7.4 Preliminary Evaluaiton 253 7.5 Strategic Selection of Projects 254 7.6 Strategic Timing 257 7.7 Analyzing the Portfolio 258 7.8 Problems with Meeting Expectations 259 Multiple Choice Questions 263 Discussion Questions 265 Crossword 267 8 The Project Office 269 8.0 Introduction 269 8.1 The Project Office: 1950–1990 269 8.2 The Project Office: 1990–2000 270 8.3 The Project Office: 2000–Present 272 8.4 Types of Project Offices 278 8.5 Project Management Information Systems 298 8.6 Dissemination of Information 306 8.7 Mentoring 306 8.8 Development of Standards and Templates 307 8.9 Project Management Benchmarking 308 8.10 Business Case Development 309 8.11 Customized Training (Related to Project Management) 310 8.12 Managing Stakeholders 313 8.13 Continuous Improvement 314 8.14 Capacity Planning 316 8.15 Risks of Using a Project Office 317 8.16 Project Office Excellence: A Case Study of Johnson Controls, Inc. (JCI) Automotive Systems Group (ASG) 318 8.17 Reporting and Structure 321 Multiple Choice Questions 322 Discussion Questions 324 Crossword 325 9 Integrated Processes 327 9.0 Introduction 327 9.1 Understanding Integrated Management Processes 327 9.2 Evolution of Complementary Project Management Processes 329 9.3 Total Quality Management 333 9.4 Concurrent Engineering 335 9.5 Risk Management 336 9.6 Change Management 350 9.7 Other Management Processes 352 9.8 Integrated Processes at Work 352 Multiple Choice Questions 359 Discussion Questions 362 Crossword 364 10 Culture 365 10.0 Introduction 365 10.1 Creation of a Corporate Culture 366 10.2 Corporate Values 375 10.3 Types of Cultures 380 10.4 Shared Accountability and Multiple-Boss Reporting 381 10.5 Shared Rewards 382 10.6 Prioritization of Work 383 10.7 Corporate Cultures at Work 383 Multiple Choice Questions 396 Discussion Questions 400 Crossword 401 11 Management Support 403 11.0 Introduction 403 11.1 Visible Support from Senior Managers 403 11.2 Project Sponsorship 404 11.3 Excellence in Project Sponsorship 408 11.4 Empowerment of Project Managers 409 11.5 Management Support at Work 412 Multiple Choice Questions 414 Discussion Questions 417 Crossword 418 12 Training and Education 419 12.0 Introduction 419 12.1 Training for Modern Project Management 420 12.2 Identifying the Need for Training 426 12.3 Selecting the Students 427 12.4 Fundamentals of Project Management Education 427 12.5 Designing the Courses and Conducting the Training 428 12.6 Measuring the Return on Investment 432 12.7 Competency Models 434 12.8 Training and Education at Work 450 Multiple Choice Questions 456 Discussion Questions 459 Crossword 460 13 Informal Project Management 461 13.0 Introduction 461 13.1 Informal versus Formal Project Management 461 13.2 Trust 464 13.3 Communication 465 13.4 Cooperation 469 13.5 Teamwork 469 13.6 Color-Coded Status Reporting 470 13.7 Informal Project Management at Work 472 Multiple Choice Questions 474 Discussion Questions 476 Crossword 478 14 Behavioral Excellence 479 14.0 Introduction 479 14.1 Situational Leadership 479 14.2 Conflict Resolution 482 14.3 Staffing for Excellence 484 14.4 Integrated Product/Project Teams 486 14.5 Virtual Project Teams 494 14.6 Rewarding Project Teams 496 14.7 Keys to Behavioral Excellence 499 Multiple Choice Questions 502 Discussion Questions 505 Crossword 507 15 The Effect of Mergers and Acquisitions on Project Management 509 15.0 Introduction 509 15.1 Planning for Growth 509 15.2 The Project Management Value-Added Chain 510 15.3 Preacquisition Decision-Making 513 15.4 Landlords and Tenants 519 15.5 Best Practices: A Case Study on Johnson Controls, Inc. 520 15.6 Integration Results 524 15.7 Value Chain Strategies 526 15.8 Failure and Restructuring 528 Multiple Choice Questions 529 Discussion Questions 531 Crossword 533 16 Rising Stars and Future Directions 535 16.0 Introduction 535 16.1 Computer Associates 535 16.2 Lear 549 16.3 Texas Instruments 555 16.4 Sun Microsystems 560 16.5 Motorola System Solution Group 571 16.6 Nortel Networks 573 16.7 Battelle Memorial Institute 574 16.8 Johnson Controls 576 16.9 Metzeler Automotive Profile System 579 16.10 EDS 583 16.11 USAA 585 16.12 Changing Times 586 Appendixes 591 A: Quality Awards at Johnson Controls Automotive Systems Group 591 B: Project Management Maturity Questionnaire 595 C: Project Management Excellence Questionnaire 599 D: Software Development Methodology at Computer Associates 609 E: Best Practices Library Development at Computer Associates 617 F: Post Project Assessment Process at Computer Associates 631 Case Studies 637 Case 1: Clark Faucet Company 637 Case 2: Photolite Corporation (A) 640 Case 3: Photolite Corporation (B) 642 Case 4: Photolite Corporation (C) 645 Case 5: Photolite Corporation (D) 650 Case 6: Continental Computer Corporation 655 Case 7: Goshe Corporation 659 Case 8: Hyten Corporation 664 Case 9: Acorn Industries 674 Case 10: Mohawk National Bank 680 Case 11: First Security Bank of Cleveland 683 Case 12: Como Tool and Die (A) 686 Case 13: Como Tool and Die (B) 689 Case 14: Apache Metals, Inc. 691 Case 15: Cordova Research Group 693 Case 16: Cortez Plastics 694 Case 17: Haller Specialty Manufacturing 695 Case 18: Macon, Inc. 696 Case 19: Jones and Shephard Accountants 698 Case 20: The Trophy Project 701 Case 21: The Blue Spider Project 704 Case 22: Corwin Corporation 716 Case 23: Denver International Airport 725 Case 24: MIS Project Management at First National Bank 757 Case 25: Concrete Masonry Corporation 767 Case 26: Construction of a Gas Testing Laboratory in Iran 774 Case 27: The Space Shuttle Challenger Disaster 781 Case 28: Phillip Condit and the Boeing 777: From Design and Development to Production and Sales 819 Index 839