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Advancing Quality

Advancing Quality

          
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About the Book

What is Total Quality Management (TQM)? How does it fit in with other forms of quality assurance? This book addresses these key questions. It explains how TQM might be applied successfully in the NHS and discusses the factors which will predict its successful implementation. It also outlines the approaches to quality assurance that are appropriate to a highly professionalized service like the NHS. Illustrated throughout with examples of putting TQM into practice, it provides models which include both the content of, and the organization for, TQM. This book should be of interest to both professional and general mangers in the NHS and to all staff who are directly or indirectly engaged in developing and implementing quality assurance in the health-care sector. It should also be useful for those engaged in quality development as practitioners or in research and teaching in public-sector work.

Table of Contents:
Introduction - three perspectives on quality; what is quality and how to improve it?; how to design for quality; how to evaluate quality initiatives; learning from NHS experience; learning from the commercial sector; the significance of what we found; an agenda for reform; towards a new model of quality assurance for the NHS.


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Product Details
  • ISBN-13: 9780335193967
  • Publisher: Open University Press
  • Publisher Imprint: Open University Press
  • Height: 231 mm
  • Returnable: N
  • Weight: 467 gr
  • ISBN-10: 033519396X
  • Publisher Date: 16 Oct 1995
  • Binding: Hardback
  • Language: English
  • Spine Width: 18 mm
  • Width: 147 mm


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