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International Edition

About the Book

How to overcome challenges with confidence

No matter how successful we are, we all face stressful and hard-to-handle challenges in daily life, and - if we want to be as happy and healthy as we can - we must learn to assert ourselves, make our voices heard and approach life with confidence and self-assurance.

This book is a roadmap to help you navigate your way through those challenging opportunities, hurdles and milestones. Taking universal scenarios case by case, and packed with practical tips, this inspiring, down-to-earth book will give you the tools to build your self-esteem and become happier, healthier, and in control of your own destiny.

  • Written in an approachable style which posits practical solutions to a range of universal problems
  • Deals with assertiveness in business, family, social situations and all areas of life
  • Covers topics like 'dealing with your boss', 'dealing with finances', 'asking for a pay rise', 'saying no at work'

About the Author:

Suzanne Potts is a motivational speaker and an expert in assertiveness, who specialises in keynote speaking for industry conferences, corporate events and charity forums. Her passion for spreading assertiveness and negotiation skills into cultures, industries and countries has taken her to the war-torn territories of the former Yugoslavia, the military culture of Pakistan, Belarus and other communist style Republics. In the UK, she works within all industry sectors including retail, banking, pharmaceutical and charity.
Suzanne began her career in sales and distributions, managing diverse sales teams across many continents and cultures. By the mid 80's working for Xerox, she reached the most senior sales operational post ever achieved by a woman. More recently she has been working with the government and senior women from the FTSE 500 companies in supporting the aims of the 'Davies' report to promote more women into the Boardroom.
Since becoming the Director of Teamskills, audiences throughout the world have benefited from Suzanne's expertise.

Conrad Potts is a psychologist and a corporate training consultant. He specialises in change management, performance improvement and motivation, and has led numerous change management programmes for multi-national organisations. He has appeared both on BBC and ITV programmes as the "resident psychologist".
Conrad has lived and worked throughout the UK, Europe, Russia, Middle East and the South Pacific, and for many years had taught at the London Business School, and lectured at Imperial College and Manchester Business School. Most recently he has been facilitating with the 'Escaping Victimhood' charity to rehabilitate the lives of those who have experienced the results of violent crime. He is a founder member of Teamskills dedicated to the development of talent in organisations, teams and leadership.
The authors developed their skills and training profile with Ken & Kate Back, who were the leading authorities on Assertiveness in the 80s and 90s. With more than 60+ years between them, Conrad and Suzanne are positioning themselves as their natural successors.

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Product Details
  • ISBN-13: 9780857083685
  • Publisher: Capstone
  • Publisher Imprint: Capstone
  • Depth: 13
  • Language: English
  • Returnable: Y
  • Spine Width: 18 mm
  • Weight: 314 gr
  • ISBN-10: 0857083686
  • Publisher Date: 06 May 2013
  • Binding: Paperback
  • Height: 213 mm
  • No of Pages: 240
  • Series Title: English
  • Sub Title: How to Be Strong in Every Situation
  • Width: 140 mm

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