"5 stars: Exceptional, a must read for any manager or leader" —Sarah Stocks, Chartered Management Institute (CMI) "This book is a highly effective, meaningful and user-friendly guide for anyone trying to manage change in a modern organisation today" —inManagement magazine "If you are looking for a book to give you some hints and tips as to how to manage change better, this will be able to do this. [...] There are some great insights for anyone who is responsible for leading change" —Kyomi Wade, Dialogue Review Real stories from real CEOs on implementing successful change initiatives in any organization Change is difficult. In large organizations with established cultures, managing change can be one of the biggest challenges for business leaders and managers. Using a wealth of real stories from real CEOs on how they managed major change initiatives—and the lessons they learned along the way—Change Lessons from a CEO gives professionals and business students powerful and effective guidance on successfully managing change initiatives in any organization. The book's uniquely flexible approach lets readers build their own models for change based on their unique organizational structure, culture, and situation. Throughout, the book emphasizes the importance of authenticity in the change leader's role and how to manifest that authenticity throughout a change initiative. With examples and case studies from multinational corporations, non-governmental organizations, and small and medium-size businesses, this book is a valuable tool for leaders of any organization of any size. Offers real-world insight from CEOs and leaders Ideal for CEOs, managers, leaders of non-profit organizations, consultants, and students in business programs Includes case studies and first-hand accounts of successful change initiatives in a wide range of businesses and organizations of all sizes Change is inevitable. Managing change initiatives successfully can be the difference between organizations and teams that thrive and those that come apart at the seams. For business leaders and students, this book offers practical and proven guidance for doing change right.

Table of Contents:
Preface xi Acknowledgements xv CHAPTER 1: Your Journey to Leading Change Authentically 1 Chapter at a Glance 1 Beginning Cases: Preparation 2 Chapter Introduction 4 What is Authentic Leadership and What is it Not? 5 Becoming Authentic 9 Leading Change Authentically 26 Chapter Summary 29 CHAPTER 2: Change Readiness: Are You Ready for Leading Change? 33 Chapter at a Glance 33 Beginning Cases: Preparation 34 Chapter Introduction 36 Mental Models 36 The Dark Side of Leadership: Narcissism 41 Mental Toughness: Don’t Give Up 49 Less Ego, More Humility 53 Resuscitate Your Passion for Life and Work 56 Chapter Summary 58 CHAPTER 3: Leading Change: Winning Hearts and Minds 63 Chapter at a Glance 63 Beginning Cases: Preparation 63 Chapter Introduction 66 Framing the Change 69 Shaping Behaviour 79 Creating Capacity for Change 92 Chapter Summary 96 CHAPTER 4: Getting Employees Ready for Change 101 Chapter at a Glance 101 Beginning Cases: Preparation 102 Chapter Introduction 104 Understanding Readiness for Change 105 Variables Influencing Reactions Towards Change 109 Creating Change Readiness: Leadership Behaviours 121 Rethinking Resistance to Change 124 Managing Resistance 129 Chapter Summary 130 CHAPTER 5: Understanding How People Change 135 Chapter at a Glance 135 Beginning Cases: Preparation 135 Chapter Introduction 137 Understanding Individual Level Change 138 The Nature of Habits 138 Stages of Change 139 Endings and New Beginnings 145 The Experience of Change 148 Principles of Individual Level Change 154 The Relationship Between Individual Level and Organizational Level Change 155 Chapter Summary 157 CHAPTER 6: Coaching For Change Success 161 Chapter at a Glance 161 Beginning Cases: Preparation 161 Chapter Introduction 163 What is Coaching and What it is Not 164 Principles to Keep in Mind When Coaching Adults 166 Implications of Using Adult Learning Principles for Coaching 168 Skills Needed to Coach 170 The Coaching Process 174 Critical Success Factors for Using Coaching During a Change Programme 185 Chapter Summary 186 CHAPTER 7: Change Politics and Change Levers 189 Chapter at a Glance 189 Beginning Cases: Preparation 189 Chapter Introduction 191 Power and Politics 192 Change Management Practices Revisited: Designing Your Own Change Strategy 202 Understanding Change Levers 207 Chapter Summary 214 Conclusions 217 Index 229