Effective advice on communication at every level in an organization, by the author of the book Communications Strategies for Family Planning, Professor of Communication at the Institute for Communication Research at Stanford University. Communication in Organizations is Goodyear Roger and Rekha Agarwala-Rogers' business communications guide for organizational success perfect for any level.

Table of Contents:
Contents Preface Chapter 1. The Nature of Organizational Communication The Rise and Fall of the Pruitt-Igoe Project The Importance of Organizational Communication The Hospital as an Information System Studying Communication in Organizations Main Elements in the Communication Process The Nature of Communication Research The Component Approach in Past Communication Research From Linear Models to a Systems Approach Biases in Past Communication Research Research on Communication in Organizations Toward Network Analysis Summary Chapter 2. Three Schools of Organizational Behavior Revolutionary Paradigms and Invisible Colleges Scientific Management School Critical Reactions to Taylorism Taylorism and Communication Human Relations School Illumination at the Hawthorne Plant Enter the Professors Rediscovering Informal Communication Changing Organizational Behavior Through the Human Relations Approach The Scanlon Plan: An Operationalization o[ the Human Relations Approach Criticisms of the Hawthorne Studies The Contribution of Chester Barnard Other Human Relationists: The Human Resources Subschool From S-M-C-R to R-M-C-S "The Plant Is Closing, The Plant Is Closing" The Systems School General Systems Theory The Unfulfilled Potential of Systems-Oriented Research in Organizations An Open System Approach Looking Outward Tile Internal Function of Communication Daniel Katz and Robert Kahn The "Technology" Subschool The Systems View of Communication Summary Chapter 3. Open System Theory and Organizational Environments Environment to the Fore What Is Environment? Research on Organizational Environments Information and Uncertainty Inputs and Outputs Measuring Environmental Dimensions Boundary-Spanning Cosmopolites Coping with the Environment: The TVA and Cooptation The Environment and Organizational Innovation Perceived Environment and Innovation in Agency A and B Organizational Climates Summary Chapter 4. The Effect of Organizational Structure on Communication Behavior What Is Structure? The Organization Chart and the Formal Structure of an Organization Rumors and the Informal Communication Structure Bureaucracy The Black Hole of Calcutta as a Communication Breakdown in a Bureaucracy Mao Tse-tung's Antibureaucracy in China Structure's Effect on Communication Restricted Flows and Information Overload Distortion at My Lai Distortion and Omission Horizontal and Vertical Flows "Sound Of" at the Bank Red Hammers in Peking Formal and Informal Communication Flows Informal Communication Roles Communication Behavior as a Determinant of Organizational Structure BÄrolandschaft: Offices Without Walls Summary Chapter 5. Communication Networks in Organizations Why Are Networks Important? Formal Structure and Communication Networks System Effects "It's a Small World!" Personal Networks: Radial and Interlocking Putting Structure Back into Organizational Communication Laboratory Experiments on Small Group Networks Background of the Small Groups Studies Circle, Wheel, and Chain Criticisms of the Small Groups Studies Network Analysis Background on Network Analysis in Organizations Network Analysis Procedures An Illustration of Communication Network Analysis in an Organization Individual Communication Roles in Organizations Gatekeepers Liaisons Opinion Leaders Cosmopolites Communication Structural Variables Personal Communication Networks Clique-Level Analysis System-Level Analysis Summary Chapter 6. Innovation In Organizations Innovation and Innovativeness Innovation and Change The Process of Innovation in Organizations Innovation as a Stepwise Process Performance Gaps and Problem Definition Knowledge of Innovations and Reinvention External Accountability Slack Resources Organizational Structure Stages in the Innovation Process Consequences of Innovation for Organizational Effectiveness Innovation and Bureaucracy in the Kingdom of Siam Organizational Innovativeness Research on Organizational Innovativeness Three Questionable Assumptions of Diffusion Research Perspectives on Innovation Summary Chapter 7. A Propositional Summary References Author Index Subject Index