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Complete A+ Guide to IT Hardware and Software: A CompTIA A+ Core 1 (220-1001) & CompTIA A+ Core 2 (220-1002) Textbook

Complete A+ Guide to IT Hardware and Software: A CompTIA A+ Core 1 (220-1001) & CompTIA A+ Core 2 (220-1002) Textbook

          
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About the Book

Master IT hardware and software installation, configuration, repair, maintenance, and troubleshooting and fully prepare for the CompTIA® A+ Core 1 (220-1001) and Core 2 (220-1002) exams. This is your all-in-one, real-world, full-color guide to connecting, managing, and troubleshooting modern devices and systems in authentic IT scenarios. Its thorough instruction built on the CompTIA A+ Core 1 (220-1001) and Core 2 (220-1002) exam objectives includes coverage of Windows 10, Mac, Linux, Chrome OS, Android, iOS, cloud-based software, mobile and IoT devices, security, Active Directory, scripting, and other modern techniques and best practices for IT management. Award-winning instructor Cheryl Schmidt also addresses widely-used legacy technologies—making this the definitive resource for mastering the tools and technologies you’ll encounter in real IT and business environments. Schmidt’s emphasis on both technical and soft skills will help you rapidly become a well-qualified, professional, and customer-friendly technician. LEARN MORE QUICKLY AND THOROUGHLY WITH THESE STUDY AND REVIEW TOOLS: Learning Objectives and chapter opening lists of CompTIA A+ Certification Exam Objectives make sure you know exactly what you’ll be learning, and you cover all you need to know Hundreds of photos, figures, and tables present information in a visually compelling full-color design Practical Tech Tips provide real-world IT tech support knowledge Soft Skills best-practice advice and team-building activities in every chapter cover key tools and skills for becoming a professional, customer-friendly technician Review Questions—including true/false, multiple choice, matching, fill-in-the-blank, and open-ended questions—carefully assess your knowledge of each learning objective Thought-provoking activities help students apply and reinforce chapter content, and allow instructors to “flip” the classroom if they choose Key Terms identify exam words and phrases associated with each topic Detailed Glossary clearly defines every key term Dozens of Critical Thinking Activities take you beyond the facts to deeper understanding Chapter Summaries recap key concepts for more efficient studying Certification Exam Tips provide insight into the certification exam and preparation process

Table of Contents:
    Introduction................................... xxiv     Features of this Book........................ xxvi Chapter 1: Introduction to the World of IT.............................. 1     Who Needs This Book?....................................................2     Technician Qualities...2     Breaking into IT with the CompTIA A+ Certification....5     Basic Skills for This Course.............................................6     Types of Computers....9     Basic Computer Hardware...............................................9     Mice and Keyboards.16     Common Peripherals18     1s and 0s...................21     Safety Notes.............25     Chapter Summary.....25     Key Terms.................26     Review Questions.....27     Exercises...................29     Activities...................30 Chapter 2: Connectivity......................33     Introduction to Connectivity..........................................34     External Connectivity.....................................................34     Mouse and Keyboard Ports............................................34     Video Ports...............35     Audio Ports...............50     eSATA Ports.............51     Network Ports...........51     Modem and Serial Ports.................................................52     Network Cabling......54     Integrated Motherboard Ports.........................................57     Getting to Know Ports....................................................58     Wireless Connectivity for Input Devices.......................59     Chapter Summary.....61     Key Terms.................62     Review Questions.....64     Exercises...................65     Activities...................67 Chapter 3: On the Motherboard...........71     Introduction to the Motherboard....................................72     Processor Overview..72     Processor Basics.......73     Speeding Up Processor Operations Overview...............76     Cache........................77     Clocking...................78     Threading Technology....................................................79     Connecting to the Processor...........................................79     Multicore Processors80     Graphics Processing Unit (GPU)...................................82     Introduction to Virtualization.........................................82     Intel Processors.........83     AMD Processors.......84     CPU Sockets.............85     Processor Cooling.....86     Installing a Processor.....................................................88     Upgrading Processors.....................................................90     Overclocking Processors................................................90     Installing CPU Thermal Solutions.................................91     Troubleshooting Processor Issues..................................92     Expansion Slots........93     PCI (Peripheral Component Interconnect).....................94     AGP (Accelerated Graphics Port)..................................95     PCIe (Peripheral Component Interconnect Express).....96     Chipsets..................100     Types of Motherboards.................................................101     Upgrading and Replacing Motherboards.....................102     Motherboard Troubleshooting......................................103     Chapter Summary...106     Key Terms...............108     Review Questions...109     Exercises.................111     Activities.................113 Chapter 4: Introduction to Configuration............................ 115     Configuration Overview...............................................116     BIOS Overview......116     The Setup Program.117     Flash BIOS.............118     BIOS/UEFI Configuration Settings..............................119     CMOS Memory......123     Motherboard Battery....................................................123     Firmware Updates: Flashing the BIOS/UEFI..............124     Clearing CMOS......125     Other Configuration Parameters...................................126     Hardware Configuration Overview..............................132     Installing a USB Device...............................................134     Installing an eSATA Card.............................................138     Installing a Network Interface Card.............................139     Video Overview......140     Video Cards............140     Troubleshooting Configurations...................................148     Chapter Summary...151     Key Terms...............152     Review Questions...153     Exercises.................155     Activities.................159 Chapter 5: Disassembly and Power..... 161     Disassembly Overview.................................................162     Electrostatic Discharge (ESD)......................................162     Electromagnetic Interference (EMI)............................165     Tools.......................165     Disassembly............167     Reassembly.............176     Preventive Maintenance................................................177     Basic Electronics Overview.........................................180     Power Supply Overview...............................................184     Replacing or Upgrading a Power Supply.....................193     Power Protection....197     Symptoms of Power Supply Problems.........................197     Chapter Summary...202     Key Terms...............204     Review Questions...205     Exercises.................208     Activities.................209 Chapter 6: Memory.......................... 211     Memory Overview..212     Memory Physical Packaging........................................213     Planning a Memory Installation...................................214     Installing Memory Overview.......................................226     Adding More Cache/RAM...........................................228     Windows Disk Caching................................................229     Monitoring Memory Usage in Windows......................231     Older Applications in Windows...................................233     Troubleshooting Memory Problems.............................234     Flash Memory.........235     Chapter Summary...238     Key Terms...............239     Review Questions...240     Exercises.................242     Activities.................249 Chapter 7: Storage Devices................ 251     Storage Devices Overview...........................................252     Hard Drive Overview...................................................253     Solid State Drive (SSD) Overview...............................256     Hard Drive Interfaces Overview...................................258     M.2 and NVMe......260     PATA, SATA, and SAS Connectivity...........................261     Storage Device Configuration Overview.....................265     System BIOS/UEFI Configuration for Hard Drives....271     Hard Drive Preparation Overview................................272     Windows Disk Management........................................280     Fault Tolerance.......282     Removable Drive Storage.............................................285     Windows Storage Spaces..............................................286     Disk Caching/Virtual Memory.....................................287     Troubleshooting Storage Devices Overview................290     Troubleshooting New Storage Device Installation......293     Troubleshooting Previously Installed Storage Devices294     RAID Issues...........298     SSD Issues..............299     Chapter Summary...301     Key Terms...............303     Review Questions...305     Exercises.................307     Activities.................310 Chapter 8: Multimedia Devices.......... 313     Multimedia Devices Overview.....................................314     Optical Drive Overview................................................314     Optical Drive Installation.............................................319     Troubleshooting Optical Drive Issues..........................321     Introduction to Audio...................................................324     Installing Sound Cards.................................................328     Sound Cards Using Windows.......................................328     Speakers..................330     Troubleshooting Sound Problems ...............................333     Scanners..................335     KVMs.....................339     Projectors................340     Video Recording.....342     Installing and Configuring Other Peripheral Devices..345     Chapter Summary...351     Key Terms...............352     Review Questions...353     Exercises.................355     Activities.................357 Chapter 9: Printers........................... 359     Printers Overview...360     Printer Ports............360     Categories of Printers...................................................361     Impact Printers.......361     Inkjet Printers.........363     Laser Printers..........366     Thermal Printers.....371     3D Printers..............372     Paper.......................375     Virtual Printing.......377     Refilling Cartridges, Re-inking Ribbons, and Recycling Cartridges...........379     Upgrading Printers.380     Printer Maintenance.....................................................380     USB Printer Installation...............................................386     Installing a Local Printer..............................................388     Printers in the Windows Environment..........................388     Printers in the macOS Environment.............................393     Printing Device Sharing...............................................395     Cloud Printing........399     General Printer Troubleshooting..................................402     USB-Attached Printer Troubleshooting.......................405     Windows Printer Troubleshooting................................405     Impact Printer Troubleshooting....................................407     Inkjet Printer Troubleshooting.....................................408     Laser Printer Troubleshooting......................................408     Chapter Summary...411     Key Terms...............412     Review Questions...413     Exercises.................415     Activities.................416 Chapter 10: Mobile Devices............... 419     Mobile Device Overview..............................................420     Using Mobile Devices..................................................431     Cell Phones.............435     Mobile Apps...........439     Mobile Device Wired Connectivity..............................443     Mobile Device Wireless Connectivity..........................444     Mobile Device Email Configuration............................453     Mobile Device Synchronization and Backup...............455     Other Mobile Software Tools.......................................463     Laptops Overview...466     Laptop Hardware....466     Laptop Power..........471     Laptop Repairs Overview.............................................475     Laptop Display.......491     Mobile Device Security................................................499     Mobile Device Travel and Storage...............................504     Mobile Device Troubleshooting Overview..................504     Chapter Summary...517     Key Terms...............519     Review Questions...521     Exercises.................523     Activities.................525 Chapter 11: Computer Design and Troubleshooting Review... 527     Design Overview....528     Computer System Design.............................................528     Motherboard and Associated Component Design........536     Power Supply and Case Design...................................537     Storage Subsystem Design...........................................539     Audio Subsystem Design.............................................540     Display Subsystem Design...........................................541     Troubleshooting Overview...........................................542     Step 1. Identify the Problem........................................543     Step 2. Establish a Theory of Probable Cause (Question the Obvious)......544     Step 3. Test the Theory to Determine the Cause..........551     Step 4. Establish a Plan of Action to Resolve the Problem and Implement the Solutio........554     Step 5. Verify Full System Functionality and, if Applicable, Implement Preventive Measures........................554     Step 6. Document Findings, Actions, and Outcomes...554     Sample Troubleshooting Flowcharts............................555     Chapter Summary...560     Key Terms...............563     Review Questions...564     Exercises.................565     Activities.................570 Chapter 12: Internet Connectivity, Virtualization, and Cloud Technologies................. 573     Internet Connectivity Overview...................................574     Dial-up Overview...574     Serial Communication Overview.................................575     Configuring Traditional Serial Devices........................576     56 kbps Modems....577     Digital Modems and ISDN...........................................579     VoIP........................579     Cable Modems........581     xDSL Modems.......584     Satellite Modems....586     Modem Preventive Maintenance..................................587     Mobile Connectivity Overview....................................587     Virtualization Basics.....................................................589     Cloud Computing...593     Web Browsers.........597     Basic Web Browser Issues............................................608     Chapter Summary...611     Key Terms...............613     Review Questions...614     Exercises.................615     Activities.................617 Chapter 13: Networking.................... 619     Networking Overview..................................................620     Attaching to Different Types of Networks...................620     Network Topologies.....................................................625     Network Media Overview............................................627     Copper Media.........627     Protecting Your Network and Cable Investment..........636     Ethernet Concepts...640     Ethernet over Power.....................................................641     The OSI Model.......642     The TCP/IP Model.644     Network Addressing.....................................................646     More IPv4 Addressing..................................................647     Wireless Networks Overview.......................................650     Wireless Network Standards........................................651     Bluetooth................651     Wireless Network Components....................................652     Wireless Network Design.............................................654     Antenna Basics.......660     End-User Device Configuration Overview..................664     Adding a Computer to a Windows Domain.................665     Configuring an End-User Device: Addressing.............665     Wireless NIC—Specific Settings...................................670     Advanced NIC Properties.............................................671     NIC Configuration When Using Virtualization............672     Thin or Thick Client Installation Overview.................673     Wireless AP/Router Basic Configuration.....................675     WWAN Cellular Configuration....................................677     IoT and Smart Devices.................................................677     Network Troubleshooting.............................................684     Troubleshooting Cable and DSL Modems...................691     Network Printers.....691     Network Printer Troubleshooting.................................692     Network Servers.....692     Embedded and Legacy Systems...................................694     Network Terminology...................................................694     The TCP/IP Model in Action.......................................695     Using the Network and Sharing Center Section of the Control Panel.........698     Introduction to Shared Folders.....................................702     Network Connectivity..................................................706     Chapter Summary...707     Key Terms...............709     Review Questions...711     Exercises.................714     Activities.................720 Chapter 14: Introduction to Operating Systems.................... 723     Operating Systems Overview.......................................724     User Interaction with Operating Systems....................724     Overview of Popular Operating Systems.....................726     32-bit vs. 64-bit Operating Systems.............................727     Windows 7/8/8.1/10 Versions.......................................728     Workstation Operating Systems...................................729     Operating Systems for Mobile Devices.......................729     End-of-Life Concerns...................................................730     Update Concerns....730     Compatibility Concerns................................................731     Corporate Operating System Needs.............................731     Basic Windows Usage Overview.................................733     Shortcuts and Tiles.736     Windows 7 Desktop Components................................737     Windows Desktop/Start Screen Components...............740     Windows 10 Desktop Components..............................741     Interactions Within a Window......................................743     Managing Windows Files and Folders.........................745     Searches and Indexing..................................................751     Attributes, Compression, and Encryption....................752     Introduction to Windows Control Panel Utilities.........754     Determining the Windows Version...............................757     Windows Registry..758     Editing the Windows Registry......................................759     Backing Up Data....760     Recovering the Windows OS........................................760     WinRE....................761     Chapter Summary...762     Key Terms...............763     Review Questions...764     Exercises.................765     Activities.................767 Chapter 15: Introduction to Scripting.. 769     Scripting Overview.770     Command Prompt Overview........................................771     Command Prompt Basics.............................................771     Moving Around from a Command Prompt..................773     The md and rd Commands..........................................777     Two Useful Commands: del and type.....................778     Copying Files.........778     The attrib Command...............................................779     Why Learn Commands?...............................................780     PowerShell..............780     Other Commands You Should Look Over...................781     Command Format...781     Introduction to Scripting..............................................803     Script File Types.....804     Environment Variables..................................................805     Script Syntax..........807     Introduction to Script Programming............................807     Variables.................808     Data Types..............810     Examples of Using Variables.......................................810     Comments...............812     Basic Script Constructs................................................813     Decisions: The Selection Structure..............................813     Compound Conditions and Logical Operators.............817     Loops: The Repetition Structure..................................817     A Brief Look at VBScript and PowerShell..................820     Chapter Summary...823     Key Terms...............824     Review Questions...826     Exercises.................827     Activities.................828 Chapter 16: Advanced Windows......... 831     Advanced Windows Overview.....................................832     Preinstallation of Windows...........................................832     Installation/Upgrade of Windows.................................841     Corporate Windows Deployment.................................842     Verifying the Installation..............................................843     Troubleshooting a Windows Installation......................843     Reloading Windows845     Windows Updates...846     Backing Up the Windows Registry and Data...............848     Configuring Windows Overview..................................850     Configuring Windows...................................................851     Adding Devices......852     Installing/Removing Software......................................857     Computer Management Console..................................861     System Tools...........862     User Account Management..........................................866     Managing Storage...874     Managing Services and Applications...........................877     Data Sources (ODBC)..................................................878     Print Management Console..........................................879     Overview of the Windows Boot Process......................880     Speeding Up the Windows Boot Process.....................881     Troubleshooting the Windows Boot Process................882     Black Screen/Video Issues...........................................884     Recovery Console...884     Advanced Boot Options/Startup Settings Menu..........887     System Configuration Utility.......................................889     Task Manager.........892     Troubleshooting a Service That Does Not Start..........895     Slow Boot...............896     Troubleshooting Windows Network Settings...............897     Windows Reboots...898     Shutdown Problems898     Power Options........899     Monitoring System Performance.................................900     Supporting Windows Computers Remotely.................905     Preventive Maintenance for Your Operating System...906     Chapter Summary...908     Key Terms...............909     Review Questions...911     Exercises.................912     Activities.................914 Chapter 17: macOS and Linux Operating Systems................. 917     Introduction to macOS.................................................918     Navigating the User Interface.......................................919     Basic System Usage, Updates, and Backups...............922     Management and Troubleshooting Tools.....................927     Utilities...................929     Introduction to Linux...................................................938     Navigating the User Interface.......................................940     Basic System Usage, Updates, and Backups...............941     Command-Line Interface.............................................944     macOS and Linux Best Practices.................................952     Chapter Summary...953     Key Terms...............954     Review Questions...955     Exercises.................956     Activities.................956 Chapter 18: Computer and Network Security....................... 959     Security Overview..960     Security Policy........960     Physical Security....961     Logical Security.....968     End-User Education.....................................................972     Protecting Access to Local and Network Resources....981     Permissions.............988     Folder Options........997     Protecting the Operating System and Data..................997     Internet Security...1003     Parental Controls..1013     NAT/PAT...............1014     VPN Configuration.....................................................1014     Remote Access to Network Devices..........................1015     Internet Appliances.....................................................1016     Wireless Network Security Overview........................1017     Security Incident Reporting.......................................1025     A Final Word About Security.....................................1027     Chapter Summary.1029     Key Terms.............1030     Review Questions.1032     Exercises...............1034     Activities...............1036 Chapter 19: Operational Procedures..1039     Operational Procedures Overview..............................1040     Adverse Power Conditions.........................................1050     Surge Protectors....1051     Line Conditioners.1053     Battery Backup.....1054     IT Documentation.1060     Change Management..................................................1064     Chapter Summary.1077     Key Terms.............1079     Review Questions.1080     Exercises...............1082     Activities...............1083 Appendix A: Subnetting Basics..........1085 Appendix B: Certification Exam Objectives (Online) Glossary.........................................1089 9780789760500, TOC, 5/30/2019


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Product Details
  • ISBN-13: 9780135291528
  • Publisher: Pearson Education (US)
  • Publisher Imprint: Pearson IT Certification
  • Language: English
  • Sub Title: A CompTIA A+ Core 1 (220-1001) & CompTIA A+ Core 2 (220-1002) Textbook
  • ISBN-10: 0135291526
  • Publisher Date: 07 Jul 2021
  • Binding: Digital download
  • No of Pages: 1280


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Complete A+ Guide to IT Hardware and Software: A CompTIA A+ Core 1 (220-1001) & CompTIA A+ Core 2 (220-1002) Textbook
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