Conflict Resolution Quarterly, an official publication of the Association for Conflict Resolution (ACR), publishes quality scholarship on relationships between theory, research, and practice in the conflict management and dispute resolution field to promote more effective professional applications.

Table of Contents:
EDITOR?S INTRODUCTION. ARTICLES. The Sounds of Silence: Compelling Mediator Testimony in Olam v. Congress Mortgage Co. (Kate Hollenbeck): Should mediators be compelled to testify, as the Olam v. Congress Mortgage Co. ruling stipulates? In this article, the author takes issue with the decision in Olam and argues that there are important policy implications in compelling mediator testimony. Gender Differences in Content and Style of Argument Between Couples During Divorce Mediation (Ayala Malach Pines,Hamutal Gat,Yael Tal): Scholars argue that men and women are socialized to use communication differently, and that a key area of difference is the form and content of argument. This research report of in situ content analysis of divorce mediation in Israel confirms expectations of emotionality in women?s arguments and rationality in men?s. Implications for practice are considered. Mediation Within a Hierarchical Structure: How Can It Be Done Successfully? (Vivian Wiseman, Jean Poitras): Organizational mediation of dispute involving supervisors and their subordinates has to deal with the reality of asymmetrical power between the parties. This case study presents valuable insight as to how such power difference can affect mediation. COLLOQUY: APPRECIATING EMOTION IN CONFLICT PROCESSES. Negotiating Emotions (Daniel L. Shapiro): ?Folklore? suggests that emotions negatively affect the process and success of negotiation. Shapiro considers the role of autonomy and affiliation in creating and altering negotiators? emotional experience. Practitioners are encouraged to realize how emotions are negotiated and can serve to enhance negotiation. Aspects of Grief in Conflict: Re-Visioning Response to Dispute (Michael J. Evans,Marcia Tyler-Evans): Grief is a complex emotion, often combining sadness, anger, and fear. Grief and anticipatory grief are also common in serious conflict. The authors define grief and explore its nature, discuss how it can be identified in conflict, and explore how it affects mediation and other conflict processes. Emotional Intelligence and Mediation Training (Lori S. Schreier): Do mediators consider emotional intelligence important to their work? If so, how well do mediation training programs address this issue? The author reports the results of an exploratory survey addressing these questions and makes suggestions for training in emotional intelligence. BOOK REVIEW. Review of Barbara Madonik?s I Hear What You Say, But What Are You Telling Me? The Strategic Use of Nonverbal Communication in Mediation (Martin S.Remland). READER RESPONSE. Response to Benjamin and Irving?s ?Money and Mediation?.